1. Information We Collect When You Enquire or Order
We collect personal information that you choose to provide through our enquiry form and related correspondence. This may include your name, company name, work area, delivery details, order requirements and any notes you share about pouch layout, belt sizing or trade kit needs. We may also collect records of your communication with us and order history for account and service purposes.
- Contact and business details
- Delivery and site information
- Product preferences and order specifications
- Communication records and support notes
2. Why We Use Your Personal Information
We use personal information to respond to enquiries, prepare quotations, process orders, arrange delivery, manage stock replenishment and support contractor accounts. We may also use it to plan mixed trade kits, match belt sizes and confirm site specific selections for builders and electricians. Information is only used for lawful business purposes and for the delivery of services you request.
- To supply tool pouches, nail bags and utility waist belts
- To manage bulk team orders and starter kit builds
- To provide customer support and order updates
- To comply with legal and tax requirements
3. When We Share Information
We do not sell personal information. We only share it where this is necessary to complete your order, operate our business or comply with the law. This may include sharing limited details with delivery service providers, payment related service providers, and professional advisers where required. We take reasonable steps to make sure any third party handles information securely and for the agreed purpose only.
- Delivery and logistics support
- Payment and invoicing administration
- Legal, audit or compliance requirements
- Internal support by authorised staff members
4. How We Keep Your Information Secure
We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to staff members who need the information to do their work, including order support, warehouse handling and custom order coordination. While no system is completely risk free, we take care to keep records secure and to manage them responsibly.
- Controlled access to records
- Secure handling of enquiry and order files
- Protection of customer notes and delivery details
- Monitoring for unauthorised access or misuse
5. Retention, Corrections and Your POPIA Rights
We keep personal information only for as long as is needed for the purpose it was collected, unless a longer period is required by law. You may request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion where the law allows. If you believe we are processing your information unfairly, you may object or ask us to stop further processing in certain circumstances.
- Request access to your records
- Ask for corrections to incorrect details
- Withdraw consent where consent was given
- Object to certain processing where permitted by law
6. Cookies, Website Use and Form Submissions
When you use our website, basic technical information may be collected to help the site function properly and to keep forms working as expected. This may include device and browser details, page activity and form submission data. We use this information to improve reliability, track enquiry handling and support users who contact us from Johannesburg, Pretoria, Durban, Cape Town, Polokwane and other parts of South Africa. It is not used to identify you unless you submit your details to us.
- Form data you submit directly
- Basic site and device information
- Records needed for enquiry follow up
7. Contact and Complaint Handling
If you need to exercise your rights or raise a privacy concern, please use the enquiry form on our contact page and include enough detail for us to identify and action your request. We will assess the matter and respond within a reasonable time. Where a complaint cannot be resolved directly, you may also raise it with the Information Regulator of South Africa in terms of POPIA.
Operator: Astros Marketing (Pty) Ltd.